When it comes to their workplace, people feel most comfortable in a clean
and healthy environment. As a business owner, you know an important part of
keeping your tenants happy is making sure your business is clean, safe and
comfortable. People sometimes say their business is like one of their own
children. If this is the case, most people would do a great deal of research
before hiring anyone to take care of someone or something so important to them.
Because your business is so important to your success, you need the
commercial cleaning company you hire to be one that you trust completely. You
know that a good reputation is important. It’s the same when researching a
cleaning business to hire. You are trusting them to keep your business in top
physical shape. Once you hire a professional, your expectation is for them to
take on the work with minimal outreach on your part, so you have to feel that
you can trust them. Here are some things to think about when choosing a
A huge priority is that any company you
consider must be bonded and insured! Remember, you are letting them come into your building, often when it is empty, which means you are being left
open to theft, property damage or their workers being injured. They must be
fully insured for the safety and security of you, your company and your
The company must have
an established procedure for protecting any of your confidential
records and keeping doors locked, so you can keep your staff, facility and clients
as safe as possible. There are also several certifications you will want
to check on. These include the Cleaning
Industry Management Standards (CIVIS), Occupational Safety and Health
Administration (OSHA) compliance and CIMS Green Building. Speaking of green cleaning, it is a priority in this day and age. If you
are looking to be environmentally friendly, ask them what green cleaning
products and processes they use.
You will want to
know how the cleaner tracks success, and how they will respond to any complaints.
Will they return in a timely manner if you are not happy with their work, and
will they charge you for that additional time? Also, will they replace or
re-train cleaning personnel that aren’t getting the job done correctly? This is
a good time to ask about ongoing training for their staff. What type of
training does the staff cleaners receive and how often is their training
refreshed and updated?
A good idea is to always review a company’s website. You
will see how long they have been in business, and check any customer reviews.
If they don’t list customer comments, you may want to ask them directly for
references from existing clients. Hearing feedback from other customers will be
an important part of making a final decision to put your trust in a particular