A rule of thumb when looking for professional maintenance providers to address your commercial maintenance needs is to ask the right questions. Never engage the services of any professionals, no matter how notable and highly recommended they may be, without asking certain questions (even if you don’t seem to have any). This is especially important when it concerns carpet maintenance. To know what to ask, you should have specific knowledge of what kind of carpet you have, how long you’ve had it, an idea of its condition, and what you have (or haven’t) done to maintain it thus far. With that in mind, here are 5 questions to ask when hiring a professional commercial carpet maintenance provider:
Asking about pricing and costs is the most important question to ask when hiring a commercial carpet maintenance professional. Pricing is very telling of competence and quality. Beware of low prices that seem too good to be true – they often are!
Methods, Tools & Supplies
One of the most critical questions you need to ask when hiring a commercial carpet maintenance professional is what methods they would use to clean your carpets, and which tools, supplies, and solutions they would use to do so. The wrong combination of methods, tools, and supplies will not only fail to adequately clean your carpets, but may seriously damage them. When asking, look for professionals that can adapt and tailor their operation to your needs.
Experience & References
You can get a good idea of the quality of a commercial carpet maintenance professional from their online reviews, information provided on their website, and by taking a look at the extent of their offered services and pricing. You can find the difference between the great and the rest by asking more specifically about both the company and its workers’ professional experience, as well as asking them for references of previous clients.
Insurance & Guarantees
Mistakes happen. When they’re made by commercial carpet maintenance professionals, it’s better for you if their work is sufficiently insured, as it could save your business a lot of money. It also helps to ask if they have any quality or satisfaction guarantees, so even when insurance-requiring mistakes aren’t made, if you aren’t satisfied with the services rendered, you won’t have expensed commercial carpet maintenance for anything.
A great question to ask when hiring a professional commercial carpet maintenance provider is whether or not they specialize in the maintenance of any specific commercial carpets. Even if you’ve found a company with great pricing, the appropriate methods, tools, supplies, years of experience, great references, good insurance, and a service guarantee, you may be better off going with another company that specializes in the type of commercial carpets that you have.
Asking about these 5 things when hiring a commercial carpet maintenance professional will definitely help you find the right company. Even so, don’t be afraid to ask your own questions too!