Ask Your Janitorial Services Provider These Questions Before Hiring Them

The appearance of your office plays a huge role when it comes to leaving a good impression on customers, employees, prospective business partners, and all who might stop by for a visit. Running an office is hard work with many moving parts, which means unfortunately certain things can get overlooked. To avoid this, hiring a professional janitorial service can be an invaluable asset, as a great janitorial service company will know exactly how to get your office in tip-top shape everyday. As you’re in the process of finding the best janitorial service provider for you, make sure you ask them some key questions so you know exactly what you’re investing in to make sure you’re receiving the level of service your business deserves.

Business history

As someone who runs a business, you can surely appreciate the need to understand where a business comes from, as well as their core values. You’ll want to learn how long they’ve been in business, any certifications that they hold, the types of clients they service along with their longevity, and if they practice green cleaning. A company is more than just the services they provide, it’s also about the people who work within that business every day. By asking these questions, you’ll hopefully be able to learn more about who you may be entering into a business relationship with, and if they’re the right fit for you.

Services

Something that should be discussed in detail is the types of services their company provides. Your business has unique needs, so it’s essential to ensure that the janitorial service provider that you hire can provide all necessary services so you’re not left with gaps that you need to fill in other ways. Something else to consider is if they specialize in any other services beyond janitorial. It’s understandable that it takes a level of trust to leave company responsibilities in the hands of multiple vendors, and if one company can provide multiple services then that may be something worth exploring. From there, inquire more about how they ensure the quality of their services, as this will truly let you know if they’ll be able to leave that great first impression for your visitors.

Employees

The janitorial company will be providing the services, but the employees will be the crew in your office every day doing the work. For this reason, it’s important for you to understand where they source their staff, as well as how they’re trained. Discuss if the employees have gone through a background check as well as a training program; and, if so, which type of specialized training have they completed.

Insurance

When you hire a third-party vendor to come work on your property, they become your responsibility. However, any credible janitorial service provider should be covered by their own liability insurance. It’s recommended you talk through the details of the insurance while interviewing the janitorial company – what is covered, what is the coverage limit, and the best form of contact in case of an employee injury. It’s always a good idea to ask for documentation of this information to protect your business in the event of an accident.

Contracts and billing

Once you understand how the company operates and their processes, you need to delve into what their contracts are like, along with their costs for the services you would require. You’ll understandably have a budget in place for janitorial services, and if you want to avoid the risk of going over budget, it’s always a good idea to understand their pricing well in advance. With this, question how frequently they will bill, what’s included on a typical invoice, and the modes of payment they’ll accept.

If you find yourself growing unsatisfied with the cleanliness of your office, it may be time to contract out to a professional janitorial service who’s trained to handle all your needs seamlessly. When both teams ask the right questions and truly get to know one another’s needs, you’ll be able to hire with confidence that you’re making an investment in your business, as well as building a positive relationship that’ll last for the long haul.